For inquiries or quotes on our catalog products or custom synthesis products, please call us at (215) 788-5640 or email to sales@ascendexllc.com.
To order our catalog or custom synthesis products, please send in or email a formal Purchase Order to:
Ascendex Scientific, LLC
66 Walker Ln
Newtown, PA 18940
In the PO, please include the following information:
- Product name, catalog number and quote number
- Quantity and price
- Shipping and billing information
- Tax exempt documents if applicable
We will confirm the receipt of the PO by email and provide periodical update until the delivery.
Shipping
Shipping cost is generally not quoted with the product and is added at the time of invoice. Shipping method is determined based on product quantity, stability and safety regulations. If a certain shipping condition or carrier is preferred, please specify on the PO. We will notify our customers by email when products ship.
Payment
Payment term is net 30 days from the date of invoice unless specified on the quote. Certain orders that are challenging to manufacture or in large quantities may require a nonrefundable prepayment. We welcome credit cards, corporate checks, money orders and wire transfers. Buyers are responsible for any bank fees.
Product use, warranty and return
Our products are intended for laboratory use on research and development only. Not all products are fully tested for their physical or chemical properties. We do not guarantee the safety or efficacy of our product in any derivative study. Our warranty covers only the product quality as described and tested in our laboratory. Please see our complete Terms and Conditions for details.